Professional Background

Shannon joined Cressy Property Concierge Services, a division of Cressy Commercial Real Estate, as Concierge Manager in March 2025. He brings a wealth of industry knowledge and hands-on experience from his previous role as a Service Specialist at ADT, where he worked for 18 years. Shannon’s deep understanding of home systems, combined with his strong client relationships and dedication to service excellence, makes him an ideal fit for this role. His background positions him to deliver the high-touch, detail-oriented support that defines the Cressy concierge experience. 

Work Experience

• Concierge Manager, Cressy Property Concierge Services: March 2025 – Present 

• Service Specialist, ADT:  June 2007– March 2025 

Certifications

• Journeymen Low Voltage Electrician  

• SIEMENS PRO 

Areas of Specialization

• Security System Installation & Troubleshooting 

• Project Planning & Vendor Coordination 

• OHSA Compliance & Safety Procedures 

• Documentation & Service Reporting 

• Diagnostic Testing & Technical Repairs 

In My Free Time

I enjoy spending quality time with my family and friends outdoors, whether at the lake or in the woods, creating lasting memories together. Helping others brings me joy, both through my work and in everyday life. I find fulfillment in solving problems and making a positive impact, especially when it involves hands-on work or offering support to someone in need.